Strategic Evaluation of Suppliers of Outsourcing Activities with Balanced Scorecard

• Main Authors: KUO CHIA-LE, 郭迦勒
• Other Authors: 李祥林
• Format: Others
• Language: zh-TW
• Published: 2003
• Online Access: http://ndltd.ncl.edu.tw/handle/37887835963076495426

碩士 === 國立屏東科技大學 === 工業管理系 === 91 === Outsourcing has broadened the concepts and enriched the activities of traditional subcontracting. It provides business owners a new direction of thinking of how to gain competitive strength by means of incorporating with the business partners to ensure the outsourcing activities are aligned to business strategies of long-term successfulness. In order to achieve such goal, it is necessary to have a measurement tool to indicate if there is any misalignment between the results of outsourcing activities and business long-term strategies. This thesis proposes a measurement methodology that encompasses two major tools, i.e. Quality Function Deployment (QFD) and Balanced Scoreboard, to be used to identify the successfulness of outsourcing. QFD is used convey the business requirements outsourcing the managerial attributes of successful outsourcing. Balanced Scoreboard is the core to ensure and guide the measurement processes to be aligned with business strategies.The outsourcing of die-casting processes of the valve industry in Taiwan is taken as an example to show the feasibility and strengths of the proposed methodology. The results show that there are 34 attributes, which can be used to indicate the degrees of successfulness of outsourcing. Further analysis extracts 8 dimensions of evaluating outsourcing activities. Additionally, 6 evaluation sheets are developed and can be selected by a valve manufacturing company based upon the quantity of outsourcing and the material of products.