| Summary: | 碩士 === 國立海洋大學 === 航運管理學系 === 91 === In order to increase the operation efficiency and service qualities of the international port in Taiwan, and match with the related policy in government of promote, the management mode of successful enterprise should be introduce into the operation process of international port and assist each international port to establish the performance evaluation by its diversified performance evaluation, then raise its efficiency, service quality, and port competition ability.
The thesis is focus on studying the performance evaluation system of international port in Taiwan depends on the idea of balanced scorecard , which widely inquire by academic circles worship. But the way also depends on cultural heritage to induce and compile the performance evaluation. Extracting apply physically of the results performance evaluation from employee’s angle by questionnaire and providing the reference of carry out the performance evaluation in the days to come.
The thesis result shows that the international port in Taiwan is constrained by its characteristic and restricts, the manage usage of the idea and method still not yet outrunning the tradition the scope of the finance performance evaluation. Its current performance evaluation is based on the supervisor organization rule and the purpose of its system is still for meet the provision negatively.
It totally contain 43 index signs in the research questionnaire, among them, there are 13 index signs in finance-consrcut and it extracts four factors, which are “budget cost benefit”,“ operation expense”, “ budget growth and implementation ratio”, “earning contributing rate”. A factor is extracted from 8 items of customer-consruct indexes, that is “ indentification of service quality and service target”. Learning and growth have ten index singes and extract one factor, that is “ the relation between employee continues and organizes”. Two factors are extracted from 12 items of internal-process-consruct indexes, which are “ operation and maintenance of the equipment and renewal”, “ the efficiency of the customer response”. Results of analysis show that difference port of employee results in different opinion.
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