| Summary: | 碩士 === 元智大學 === 工業工程與管理學系 === 91 === Recently, the industry is altered drastically by bombing new technology. Also, globalization makes the competition situation of enterprise changing in a second. At mean time, enterprise begins to focus on the strategy of how to overcome competitors by which the enterprise can create excellent profits and establish more advantage of competition. In this modern era, the subject of management strategy for enterprise is more and more important as well as administration management.
Arsenal (military factory) is a non-profit organization. It followed in U.S. military’s footstep in years. Along with the transition of operation context, policies and missions, the demands for conventional military materials are dwindling. Some strategies could not meet contemporary challenges any longer. To avoid the loss of strategic dominance, which may lead to inefficient employment of resources, and slippage of quality, it is essential to reengineer business processes for submitting effective measures. These concepts ensure sustainable operations of an organization. Using the Balanced Scorecard which established by expert’s opinions, questionnaires and statistics analysis. This paper conducts a case study of realistic operational indexes .
According to the mission and prospect of arsenal, nine major policies and strategies are developed. Based on these strategies and verification, the relationship among four platforms of Balanced Scorecard and thirty-one evaluation indexes as well as meaning of management are derived. Besides financial profits, more importantly Balanced Scorecard can indicate clearly to the enterprise that it also influences on custom satisfaction, internal operation procedure and innovation of employee in strategy developing. These influences are the long term and fundamental determination effects on future development and competitive capability to the arsenal.
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