The Relationship between the Customers’ Satisfaction and the personal factor Personality Traits of Motor Insurance Adjusters.—An Example of C Insurance Company.
碩士 === 逢甲大學 === 保險所 === 92 === This research investigates the relationship between the customers’ satisfaction and the personal factors and personality traits of motor insurance adjusters. Our research results show that the relationship between the customers’ satisfaction and the personality traits...
Main Authors: | , |
---|---|
Other Authors: | |
Format: | Others |
Language: | zh-TW |
Published: |
2004
|
Online Access: | http://ndltd.ncl.edu.tw/handle/25290737781068324123 |
id |
ndltd-TW-092FCU05218002 |
---|---|
record_format |
oai_dc |
spelling |
ndltd-TW-092FCU052180022016-01-04T04:09:14Z http://ndltd.ncl.edu.tw/handle/25290737781068324123 The Relationship between the Customers’ Satisfaction and the personal factor Personality Traits of Motor Insurance Adjusters.—An Example of C Insurance Company. 汽車險理賠人員個人因素和人格特質與顧客滿意度關係之探討-以C保險公司為例 Yun-Ju Kuo 郭雲如 碩士 逢甲大學 保險所 92 This research investigates the relationship between the customers’ satisfaction and the personal factors and personality traits of motor insurance adjusters. Our research results show that the relationship between the customers’ satisfaction and the personality traits is not significant. For the personal factors, age and living-with-parents are significant, and marriage status, experience of claim application and favorite color are marginal significant related with the customers’ satisfaction. The results of the logistic regression analysis reveal that age, experience of claim application and favorite color can explain the customers’ satisfaction significantly. The overall prediction power the logistic regression model is 72.3%. Within the model, the prediction rate power for the “bad” motor insurance adjusters is 94.4% and 619% for the “good” motor insurance adjusters. The characteristics for the “good” motor insurance adjusters are ages above 30, married, having experience of claim application and preferring bright colors, (such as red, orange, white and yellow). The characteristics for the “bad” motor insurance adjusters are ages below 30, unmarried, having no experience of claim application and preferring dark colors, (such as green, blue and purple). none 洪介偉 2004 學位論文 ; thesis 87 zh-TW |
collection |
NDLTD |
language |
zh-TW |
format |
Others
|
sources |
NDLTD |
description |
碩士 === 逢甲大學 === 保險所 === 92 === This research investigates the relationship between the customers’ satisfaction and the personal factors and personality traits of motor insurance adjusters. Our research results show that the relationship between the customers’ satisfaction and the personality traits is not significant. For the personal factors, age and living-with-parents are significant, and marriage status, experience of claim application and favorite color are marginal significant related with the customers’ satisfaction.
The results of the logistic regression analysis reveal that age, experience of claim application and favorite color can explain the customers’ satisfaction significantly. The overall prediction power the logistic regression model is 72.3%. Within the model, the prediction rate power for the “bad” motor insurance adjusters is 94.4% and 619% for the “good” motor insurance adjusters.
The characteristics for the “good” motor insurance adjusters are ages above 30, married, having experience of claim application and preferring bright colors, (such as red, orange, white and yellow). The characteristics for the “bad” motor insurance adjusters are ages below 30, unmarried, having no experience of claim application and preferring dark colors, (such as green, blue and purple).
|
author2 |
none |
author_facet |
none Yun-Ju Kuo 郭雲如 |
author |
Yun-Ju Kuo 郭雲如 |
spellingShingle |
Yun-Ju Kuo 郭雲如 The Relationship between the Customers’ Satisfaction and the personal factor Personality Traits of Motor Insurance Adjusters.—An Example of C Insurance Company. |
author_sort |
Yun-Ju Kuo |
title |
The Relationship between the Customers’ Satisfaction and the personal factor Personality Traits of Motor Insurance Adjusters.—An Example of C Insurance Company. |
title_short |
The Relationship between the Customers’ Satisfaction and the personal factor Personality Traits of Motor Insurance Adjusters.—An Example of C Insurance Company. |
title_full |
The Relationship between the Customers’ Satisfaction and the personal factor Personality Traits of Motor Insurance Adjusters.—An Example of C Insurance Company. |
title_fullStr |
The Relationship between the Customers’ Satisfaction and the personal factor Personality Traits of Motor Insurance Adjusters.—An Example of C Insurance Company. |
title_full_unstemmed |
The Relationship between the Customers’ Satisfaction and the personal factor Personality Traits of Motor Insurance Adjusters.—An Example of C Insurance Company. |
title_sort |
relationship between the customers’ satisfaction and the personal factor personality traits of motor insurance adjusters.—an example of c insurance company. |
publishDate |
2004 |
url |
http://ndltd.ncl.edu.tw/handle/25290737781068324123 |
work_keys_str_mv |
AT yunjukuo therelationshipbetweenthecustomerssatisfactionandthepersonalfactorpersonalitytraitsofmotorinsuranceadjustersanexampleofcinsurancecompany AT guōyúnrú therelationshipbetweenthecustomerssatisfactionandthepersonalfactorpersonalitytraitsofmotorinsuranceadjustersanexampleofcinsurancecompany AT yunjukuo qìchēxiǎnlǐpéirényuángèrényīnsùhéréngétèzhìyǔgùkèmǎnyìdùguānxìzhītàntǎoyǐcbǎoxiǎngōngsīwèilì AT guōyúnrú qìchēxiǎnlǐpéirényuángèrényīnsùhéréngétèzhìyǔgùkèmǎnyìdùguānxìzhītàntǎoyǐcbǎoxiǎngōngsīwèilì AT yunjukuo relationshipbetweenthecustomerssatisfactionandthepersonalfactorpersonalitytraitsofmotorinsuranceadjustersanexampleofcinsurancecompany AT guōyúnrú relationshipbetweenthecustomerssatisfactionandthepersonalfactorpersonalitytraitsofmotorinsuranceadjustersanexampleofcinsurancecompany |
_version_ |
1718159672480890880 |