A study on acceptance of web registry of clinical appointment in a medical center

• Main Authors: Tai-Shuan Liu, 劉台順
• Other Authors: 作者未提供
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/m7qawt

碩士 === 銘傳大學 === 資訊管理學系碩士在職專班 === 92 === Internet is so popular nowadays as more and more people take advantage of it for daily life convenience. Hospital is eager to develop Internet medical information system application as well. The hospitals can increase market share, decrease the operating cost by information technology and open a new channel of medical service. Web registry of clinical appointment is a direct application of hospital information system and it provides a convenient service channel for the customers, besides on site and telephone registry. The present study is based on the Technology Acceptance Model (TAM) theory. The researcher used a questionnaire to conduct the research empirically in a medical center. The results showed user experience and website quality have significant positive effect on perceived ease of use, and the latter one is more influential than the former. However, service quality has no significant effect on perceived ease. User experience, website quality and perceived ease of use have significant positive effect on perceived usefulness, service quality have no significant effect on perceived usefulness. Also, perceived usefulness has significant positive effect on intention to use, and perceived ease of use has no significant effect on intention to use. According to the result map of path analysis, perceived ease of use has significant indirect effect on intention to use when treats perceived usefulness as moderate variable. In addition, user experience and website quality have significant indirect effect on intention to use by perceived usefulness or perceived ease of use when adopts perceived usefulness as moderate variable. The results of this research suggest that hospital should consider the website quality of web registry of clinical appointment as the most import factor. And in order to improve the web registry operation, both the speed of screen appearing and the response time of system are crucial. Hence, let the web registry of clinical appointment operation become more easy and friendly is very important. Meanwhile, it’s also important to enhance the query function in related web registry of clinical appointment. Moreover, introducing doctor’s specialty and providing the distinct correlation between disease and medical treatment information are good ways to enhance the usefulness of web registry of clinical appointment, thus encourage the customers to make best use of it.