An ISO 9000-based Knowledge Management System for Small and Medium-sized Enterprises

• Main Authors: Hsiang-chin Hung, 洪湘欽
• Other Authors: Bertram Tan
• Format: Others
• Language: en_US
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/59884390417368370616

博士 === 國立成功大學 === 企業管理學系碩博士班 === 92 === 　　Facing with intensive global competition, more demanding customers, rapidly shrinking product life cycles, and shorter responsive time, organizations in Taiwan are now pursuing competitiveness by achieving higher level of product value and accordingly, higher customer satisfaction. All these challenges may be achieved by the implementation of knowledge management. Furthermore, a well-managed quality will now become a competitive advantage to attract more customers. Thus, a comprehensively and properly implemented quality system is the best means for a company to ensure that its products and services will consistently meet customer needs. Since ISO 9000 quality management system has prevailed among small and medium-sized enterprises (SMEs) all over the world, and it has common factors and relationships with knowledge management system to some extents, to facilitate knowledge management practices by way of ISO 9000 quality management system for SMEs may be expected. 　　This study aims to explore the interrelationships between knowledge management system and quality management system, and to facilitate both knowledge management and quality management practices for small and medium-sized enterprises by way of the prevailed ISO 9000. Three models facilitating knowledge management practices for small and medium-sized enterprises, introduction model, process model and knowledge management architecture, will be built after the exploration of interrelationships between these two management systems. The study will provide SMEs with an integrated framework to easily and simply build their knowledge management system to improve their competitiveness.