The Effects of Career Anchor,Personal Characteristics,Job Satisfaction,Turnover Intention of the Managing Staff in the Service Industry.

• Main Authors: Ya-ping Li, 李雅萍
• Other Authors: Bih-Shiaw Jaw
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/51773416620336022061

碩士 === 國立中山大學 === 人力資源管理研究所 === 92 === The Effects of Career Anchor, Personal Characteristics, Job Satisfaction, Turnover Intention of the Managing Staff in the Service Industry. Abstract According to not only the frequent communication between Mainland China and Taiwan, but also the advanced development of international enterprise, the structure of industries in Taiwan has been put into changes. The traditional industries are moving out due to the increasing cost, so that which business can stay in Taiwan ? That will be the service industry and the R&D department. The purpose of this study is to explore the correlation among Career Anchor, Personal Characteristics, Job Satisfaction, and Turnover Intention of the managing staff in the service industry. Based on 171 questionnaires collecting from more than 50 service companies in Taiwan, this research finds several important results. Findings： （1） Biographical Characteristics will have the significant influence in Career Anchor, Personal Characteristics, Job Satisfaction ,and Turnover Intention. （2） Job Satisfaction has the significant influence in Turnover Intention. （3） Different Career Anchor has found the positive relationships with Turnover Intention . （4） Different Career Anchor has found the positive relationships with Job Satisfaction （5） Employees with different Biographical Characteristics and Job Satisfaction have found the positive relationships with Turnover Intention . （6） Employees with different Biographical Characteristics, Job Satisfaction, and Personal Characteristics have found the positive relationships with Turnover Intention. （7） Employees with different Biographical Characteristics, Job Satisfaction, Career Anchor and Personal Characteristics have found the positive relationships with Turnover Intention. According to the results of this research, the suggestions to service industry: (1) Choose the right people in the right position based on their Career Anchor and Personal Characteristics. (2) Emphasize on the dimensions of employees’ Job Satisfaction. (3) Stress the importance of the environment in service industry