The Research on Flexible Staffing Arrangements in Retail Industry--The Example of Supermarket and Hypermarket

• Main Authors: Kuei-chuan Teng, 鄧桂涓
• Other Authors: Jhy-jer Ko
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/79932900882261851971

碩士 === 國立中山大學 === 人力資源管理研究所 === 92 === In a freedom, international and global market, companies are under an intense competitive environment and with hi-pressure than before, besides increase the product and service quality, cost is a very important factor for operation. Since the margin of product is uncontrollable, personnel’s cost controlling becomes a surviving criterion for businesses; therefore the typical employment relationship is no longer applicable to current challenging environment. In order to keep flexible to rapidly response the environment and sustain competitiveness, company’s organization and staff placement are demanded adjustment. The goal of the thesis is to provide a retail business study and analysis of: 1) The status of the l human resources management in supermarket and hypermarket. 2) The relations between the characteristic of the organization and flexible staffing arrangements, and 3) The effect of flexible staffing arrangements on the organizational performance. 4) The influence of different management attitude between standard and non-standard workers. During this study, there are 38 copies of the questionnaire were sent out to HR supervisors of supermarket and chain-hypermarket stores, 30 were returned (no invalid). The return rate was 78.9%, nine of the HR supervisors had accepted an interview for opening questions about outsourcing training and flexible manpower policy. The results of the analysis are as the following: 1. Remarkable differences of numerical flexibility are found among different characteristics of the organization. The lower ratio of the labor cost of the organization is, the greater functional flexibility it has. 2. Remarkable differences of management attitude are found among different characteristics of the organization. The fewer layers of the organization is, the little difference of management attitude between various type workers. 3. Remarkable differences of organizational performance are found among different characteristics of the organization. The fewer layers of the organization has a positive effect on the higher customer satisfaction. 4. Functional flexibility has enormous effects on organizational performance. The diversified job arrangement of full-time worker has a positive effect on management effectiveness. 5. Functional flexibility has enormous effects on organizational performance. The independence of job arrangement of full-time worker has a positive effect on the increase of staff productivity. 6. Functional flexibility has enormous effects on organizational performance. Training supply of full time worker has a positive effect on the increase of staff productivity, company’s profit gains, management effectiveness, customer satisfaction and decrease the ratio of labor cost. Base on the result of this research, here are our suggestion to business: 1) Considering company’s long-term objective when planning the functional flexibility to cultivate and retain core workers. 2) Continue conducting training to increase organizational performance.3) Design a complete human resource management policy to increase effort and decrease the negative effect of non-standard worker. 4) Apply Wage flexible in company.