| Summary: | 碩士 === 國立台北護理學院 === 旅遊健康研究所 === 92 === The purpose of this study is to explore the relationship between quality of working life and service attitude among the international route flight attendants. The subjects include the flight attendants of China airline and Eva airway that were selected by random sampling. For the pretest, 120 valid questionnaires were collected and used in item analysis and factor analysis for establishing the validity and reliability of the questionnaires. For the normal test, 537 of 900 questionnaires was finished and returned. Out of 604 returned questionnaires, only 514 were valid. The valid percentage was 57.1%. Based on the purpose and hypotheses of this study, the returned valid questionnaires have been carefully examined in terms of Descriptive Statistics, Independent Sample T-test, One-way ANOVA, Scheffe''s Post Hoc, Pearson products-moment correlation and Stepwise Multiple Regression. The results elicited from this study are as follows:
1. For the differences between personal characteristics and quality of working life, including sex, marriage, the average flying time per month and the average income per month of flight attendants personal characteristics are with obviously differences.
2. For the differences between personal characteristics and service attitude, including sex, age, marriage, education, work years, the average flying time per month and the average income per month of flight attendants personal characteristics are all with obviously significantly differences.
3. For the correlations between quality of working life with its every dimensions and service attitude, there are significantly correlations between whole and every dimensions of quality of working life and service attitude.
4. For the predicted between quality of working life with its every dimensions and service attitude, there were selected three dimensions including「salaries and developments」, 「work characteristics」 and 「company institutions」were significantly predicted with 13.64% efficiency.
Key word：flight attendant, quality of working life, service attitude
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