Key Performance Indicators in University Information Center - A Case Study of Tamkang University

• Main Authors: Tung-Yi Lin, 林東毅
• Other Authors: Ming-Dar Hwang
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/56717847415763578362

碩士 === 淡江大學 === 資訊管理學系 === 92 === Since the supply exceeds the demand in all the higher education institutions, for business continuity there is a necessity to enhance their competitiveness. Setting up good KPIs not only displays the changes of key performance in the organization, but also is a reference of improvement, and at the same time, it further enhances its competitiveness. By adopting case study method, by means of using interview and questionnaire, and adopting a description statistic analysis method, this study focuses on key performance indicators of information processing center in Tamkang University. The first achievements of this research is turning the former subjective method of performance measurement of Tamkang University into objective and quantitative indicators, and selecting 5-6 KPIs as reference for different departments while evaluating performance. The second, providing this school and others references while executing KPI measurement.