A Study of the Relationship among Leadership Style, Organizational Climate and Organizational Citizenship Behavior - - A Case Study of A and B Telecom Companies

• Main Authors: Chia-Ling Wu, 吳佳玲
• Other Authors: Hung-Hui Li
• Format: Others
• Language: zh-TW
• Published: 2004
• Online Access: http://ndltd.ncl.edu.tw/handle/06531652166419246944

碩士 === 元智大學 === 管理研究所 === 92 === Nowadays, the business owners care more about the thoughts of staff and realize the importance of having the excellent staff for a long-term development. Thus, the influence of leadership to an organization has been studied and getting popular in these years. This study focused on the relationship among leadership style, organizational climate and organizational behavior through the viewpoints of the staff who act as the customer service in the selected telecom companies. The findings of this study are as follows. (1) Transactional leadership affects the organizational. This kind of leadership style is built on the relationship of transaction of each other, one provides and another accepts. When the staff is satisfied with what he/she wants or needs, the organizational behavior shows. (2) Transformational leadership affects organizational behavior. The leader prefers to achieve the mental needs of the staff and like to establish the good model for the followers. The Staff will feedback with the effort to the organization. (3) Organizational climate affects organizational behavior. The questionnaire of organizational climate has three aspects: responsibilities, relationships and group interaction. (4) When transformational leadership and transactional leadership exist at the same time, the transactional leadership is more significant then the transformational leadership. (5) The results of this study prove that the leadership style affects organizational climate, as well as the performance of organizational behavior.