| Summary: | 碩士 === 大葉大學 === 國際企業管理學系碩士在職專班 === 93 === Based on the relationship between quality of service, value of service, and customer satisfaction, this research will discuss the effects of air force military outsourcing system, include improving airplane availability and retaining war capability, and more importantly, ensuring the contractors to full-fill the contract and improve the quality. Military personal and supplier must understand the effects between quality of service, value of service, and customer satisfaction in order to achieve the goal of military outsourcing, and improve the core competence of aviation maintenance industry. In the mean time, pushing upgrades in private corporations to achieve a win-win situation between government and private sector.
This research aim to achieve the following goals:
1.Discuss the impact of adjusting demand based on the relationship between quality of service and value of service.
2.Discuss the impact of adjusting demand based on customer satisfaction that’s based on the relationship between quality of service and value of service.
3.Discuss the differences on supplier's quality of service, value of service, and customer satisfaction between different sex, educational status, job, workability, and work unit.
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