The Relationships between Family-Friendly Programs and Flight Attendants’ Well-being: The Mediating Effect of Work-to-Family Conflict

• Main Authors: Kuan-Yu Chou, 周冠妤
• Other Authors: 作者未提供
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/gkxkfp

碩士 === 銘傳大學 === 管理研究所 === 93 === Flight attendants suffer much stress which from their work and the negative influence cause by specific work environment and unstable work time, for long time will affect their well-being or life quality. Therefore, airline industry should develop some management policies to help flight attendants’ to balance the interference from work and family. The purpose of this study is to examine the relationships between family-friendly programs and flight attendants’ well-being through the mediating variables of work-to-family conflict. We investigate 290 flight attendants in order to establish a casual model, include family-friendly programs and well-being, and then regard work-to-family conflict as a mediator. Base on the perspective of multiple methods, we use regression analysis at first, then use LISREL to test hypotheses and to test the mediating effect of work-to-family conflict. Empirical results suggest that flight attendants’ satisfaction of employees/dependent benefit program and flexible time-off not only can affect their well-being positively, but also can through work-family conflict affect well-being indirectly. As to flexible schedule, it can only through work-to-family conflict affect well-being. Besides, we also can find a decline of the relationship between employees/dependent benefit programs, flexible time-off and well-being by adding work-to-family conflict. So from above we can know between family-friendly programs and well-being, we will prove work-to-family conflict is a partial mediator. Finally, the results and findings may contribute to human resources management researchers and practitioners.