A Study of Customer Service Outsourcing Analysis for Semiconductor Equipment Industries

• Main Authors: Ling-I Chen, 陳令怡
• Other Authors: Jen-Hung Huang
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/51950454287293299427

碩士 === 國立交通大學 === 管理學院碩士在職專班管理科學組 === 93 === With the rapid changes in global semiconductor industry, outsourcing is considered as one of the major solutions in cost reduction, risk transfer and flexibility in resources management. In this competitive and changeable market, it is an important issue regarding how to get over the supply and demand in outsourcing market of semiconductor equipment, as well as the technology and services qualities. Researching the existing related papers, there were few ones discussing the customer services outsourcing in semiconductor equipment. This paper illustrates one of the largest semiconductor equipment companies -“A Company” as a case study and proceeds with many profound interviews within three groups of semiconductor equipment, outsourcing vendors, and wafer fab customers to analyze the services outsourcing, particularly on the dimensions of supply and demand, employees and skills, and services qualities. Finally, through this paper, a better business model which can regulate the disorder of supply-demand in market and professional capabilities fostering of local vendors in a planned way is concluded. The model is expected to strengthen the competitive capabilities of equipment companies and enhance performances and customers’ satisfactions. As the result, the model of a triple-winning in services outsourcing could be established.