A Study on the Relationship among Interpersonal Trust, Conflict, and the Knowledge Sharing of IT Personnel

• Main Authors: Chi-feng Lin, 林祺峰
• Other Authors: Kuo-Kuei Chung
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/36683963144430153413

碩士 === 南華大學 === 資訊管理學研究所 === 93 === 　　The purpose of this study was to examine the correlation of the interpersonal trust, conflict and the knowledge sharing between IT personnel in the IT department. This study used the survey questionnaire to examine the members in the IT department. This study used the factor analysis, correlation analysis, multiple regression analysis, path analysis to analyze the data. According to the report, the findings are as follows: (1) The affect-based trust have positive impact on the degree of knowledge sharing. (2) The task conflict have positive impact on the degree of knowledge sharing, but the relationship conflict have negative impact on the degree of knowledge sharing. (3) Not only the affect-based trust effect the degree of knowledge sharing directly, but also indirectly through the relationship conflict and the task conflict. (4) The positive impact of the cognition-based trust on the degree of knowledge sharing was mediated through the task conflict.