A Study of Integrating Government IS Outsourcing Service Project

• Main Authors: Chen-Yuan Sun, 孫振源
• Other Authors: Jia-Rong Wen
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/70343829894738032698

碩士 === 樹德科技大學 === 資訊管理研究所 === 93 === ABSTRACT The competitive edge of a nation relies on increasing the productivity and competitiveness of the government and the citizens. In order to compete with other nations, the government has not only implemented the administrative reforms, but also proposed several blueprints every year to go with the trend of innovative e-services. To carry out innovative e-service and e-business, the quickest way is to adopt IT outsourcing. Integration and regulation of systems during the projects plays a major part in IT outsourcing. For the system integration and regulation, it is very important that both outsourcing partners and proprietors possess ability to integrate and regulate project systems, and at the same time they also trust in each other. A win-win situation would then be established for both sides. The project in 1999 was "Tax Information System Outsourcing Plan – National Tax Outsourcing Service," focusing on unifying different platforms, redeveloping and integrating application systems in order to achieve the goal of "one-stop non-stop" service by sharing tax information source. The project in 2002 was "The Electronic Operation of Imposing Business Tax by The Tax Administrations of Ministry of Finance," whose focus was that Tax Administrations themselves impose the business tax that used to be imposed by the county and city tax departments. Different from other outsourcing projects that were independent, these two projects were highly integrated. This study was based on the intergration of Tax information outsourcing projects that the researcher took part in, comparing the differences in management between these two projects, and assessing the integration and management of the project systems at the each stage. By inspecting the spots, conducting interviews, and organizing all data, the results were compiled in the current study. Since the scales of these integration projects were vast and extensive, the current study focused on and examined only the platform, application systems and management of the projects, and analyzed the interviews with the proprietors. The results showd that the equipments to be integrated were various and numerous, and this might be time-consuming and result in failure. Once this part was unsuccessful, the integration of the application systems and the project management would also fail. The most serious crisis of the application systems was the labor turnover rate because it would cause that the projects were not closed on time. Although the contractors had rich experience of system planning and integrating, they did not have enough experience of software development and management. They appeared to estimate the complexity of the systems and the workload wrong, so the management was out of control and caused delays of the software implementation. Nevertheless, the overall integration and management of the projects was quit meticulous and smooth. The proprietors expected that the contractors' service quality could be trusted, so that the proprietors and the contractors could trust in each other and develop a better cooperation relationship. The researcher hopes that the results of this study will benefit the later project members in terms of developing a mechanism for the system integration, unification of platforms, application systems, and the integration of projects.