The Study of The Performance of Information System Implemented in Taiwan Tax Bureau — The Case of Taipei National Tax Administration

• Main Authors: Wen-Kai Pao, 包文凱
• Other Authors: Jui-Chih Chen
• Format: Others
• Language: zh-TW
• Published: 2005
• Online Access: http://ndltd.ncl.edu.tw/handle/98950789806989537086

碩士 === 淡江大學 === 會計學系 === 93 === The degree of information systems (IS) implemented has become one of the key performance indicators of government. It is worthy investigating whether the goals of electronic government have been achieved by IS and the role of administrators in the IS implementation. This research is based on technology acceptance model, subjective norms and user satisfaction to examine the performance of IS implemented in government agency. It used questionnaire to collect users’ opinions of taxation information platform implemented in Taipei National Tax Administration, Ministry of Finance. Structural Equation Modeling technique was used to test the hypothesis of the study. The results suggest that most users are satisfied with the platform. The user’s intention to use is impacted by ease of use directly, also is moderated by usefulness. The user’s intention to use is also effected by perceived management participation and involvement. In other words, both self-awareness and subjective norms influence user’s intention to use, then effects user’s satisfaction. The study also concluded that the ease of use has most significant impact on user’s satisfaction.