| Summary: | 碩士 === 淡江大學 === 資訊管理學系碩士班 === 93 === Globalization and the exponential development in communication technology facilitate the dispersion of work. Virtual teams may communicate and work through telecommunications and information technologies to accomplish a task. The objective of this thesis is to investigate the relationship among the leadership, team trust, propensity to trust, communication frequency and team effectiveness (performance and cooperative satisfaction) in virtual teams. We create 14 virtual teams, each composed of 12 to 13 members from different departments in the asynchronous distance-learning class. Each team is assigned a mandatory task and uses several internet technologies to complete a research project on a given topic for 6 weeks. The findings of the study are summarized as follows:
1.The leaders play several roles at the same time to improve the higher leadership effectiveness, team trust and cooperative satisfaction. The producer role has the best prediction on leadership effectiveness. The facilitator and director have the best prediction on team trust. Team performance is influenced by director role and monitor role. The innovator role has the best prediction on team cooperative satisfaction.
2.Trust is a mediator between leadership effectiveness and team effectiveness.
3.No statistical significance was found between team communication frequency and leadership effectiveness, or team trust.
4.Propensity to trust has significantly positive effect on team trust and team cooperative satisfaction. It impacts indirectly on team performance.
In conclusion, the virtual team leader’s critical behavior is task-oriented and it sometimes needs to be consideration-oriented. Building and maintaining team trust is the first important task for leaders. Propensity to trust should be regared on forming virtual teams.
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