THE MODERATING EFFECTS OF TECHNOLOGY READINESS ON CUSTOMERS’ INTENTION TO USE SELF-SERVICE TECHNOLOGIES THROUGH THE INTERNET AND THEIR SATISFACTION
碩士 === 大同大學 === 事業經營研究所 === 93 === Under the pressure of high labor costs, many service firms have begun to use a wide range of technologies from early ATM to indispensable Internet. These technological interfaces have been called self-service technology (SST) that enable customers to produce a serv...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | en_US |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/46792877331373051627 |