| Summary: | 碩士 === 國立中正大學 === 資訊管理所 === 94 === Vendor-managed inventory well known as VMI is widely utilized as a tool to improve customer services and reduce stock cost, whereas there is still a gap before and after implementation. Many companies seem not to realize their expected objectives in the start-up stage and the lead time to success remains inconsistent. It’s bizarre for adopting a standard feature which is used for years. Therefore, this research aims to conduct an empirical study into a dominant high-tech industry in Taiwan with VMI programs to investigate the reasons why company which puts VMI into practice cannot achieve expected goal in the start-up stage and what the influenced factors during the progress. Interviews to executives are performed in order for data collection. From the investigation, it is indicated that trust among partnering entities, which is a solution to reduce risk, makes the VMI adoption smoothly. Trust is also critical factor fostering another important factor, commitment, to enhance effectiveness of VMI. These results show more evidences that trust and commitment facilitate processes and enable VMI programs to succeed. Although practicing the VMI brings invisible and visible benefits for both sides, the case company as the supplier realizes that the outlay associated with maintaining VMI services has increased their overall costs. As seeking solutions to solve the problems, they suggest the refinement of process and forecasting necessary for more equitable benefits for both supplier and buyer.
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