The Influence of the Knowledge Contribution Incentives on the Knowledge Generation Effectiveness of Group Support System Meetings

• Main Authors: Wan-Mei Lin, 林婉媚
• Other Authors: Shin-Yuan Hung
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/47336499963582620189

碩士 === 國立中正大學 === 資訊管理所 === 94 === Knowledge has become critical in the highly competitive business environment. To acquire competitive advantage, businesses need to engage in knowledge management. Group support systems (GSSs), known as knowledge management systems (KMSs), are able to support the knowledge creation process. In addition, knowledge contribution incentives studied exist to understand the effects on the knowledge contribution of the KMSs. To examine the effects of the knowledge contribution incentives, including economic reward, reputation, reciprocity and altruism, on the knowledge generation effectiveness of GSSs meetings, a laboratory experiment was conducted. Dependent variables were knowledge quantity (number of ideas), knowledge quality (idea usefulness and idea creativity) and perceived meeting satisfaction. The results indicate that: (1) Economic reward significantly affects the perceived meeting satisfaction; (2) Reputation feedback significantly affects both the knowledge quantity and the knowledge quality; (3) Reciprocity and altruism play significant moderating effects. Finally, managerial implications were also provided. Keywords: Group Support Systems, Knowledge Contribution Incentives, Knowledge Generation, Knowledge Sharing, Laboratory Experiment.