The Effects of Call Center Service quality on Customer''s Satisfaction and Customer''s Loyalty -The Case of A System Integration Company
碩士 === 朝陽科技大學 === 企業管理系碩士班 === 94 === This study focuses on the effects of A System Integration Company’s Call Center service quality on customer’s satisfaction and customer’s loyalty. The enterprise can sustain operation if it develops customer centric organization to enhance customer satisfaction...
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2006
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| Online Access: | http://ndltd.ncl.edu.tw/handle/77w77x |