A Study of Service Encounter, Personal Experience, and Customer''s Relationship Perceptions
碩士 === 逢甲大學 === 企業管理所 === 94 === Due to the rapid growth of information technologies . In the present , the services are not only delivered by person , but also Automatic Teller Machine(ATMs) , Internet and wireless communication . However, service encounter is a critical moment for customers to eva...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2005
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| Online Access: | http://ndltd.ncl.edu.tw/handle/20410013365203296784 |