| Summary: | 碩士 === 輔仁大學 === 應用統計學研究所 === 94 === Because of the change of medical and health care environment, the complexity of problems encountered by hospitals is increasing, including the shortage of nursing staff and high turnover ratio. For understanding the turnover problem of nursing staff.
The purpose of the research is to establish important measurement index of financial perspective, customer perspective, internal process perspective and learning & growth perspective according to the feature of desire to leave office in nursing staff from the viewpoint of balanced scorecard; each perspective has different extend in the desire of leaving office, so it is applied as the important index for the leaving and stay of nursing staff. Questionnaire survey is adopted in the research, and the research objectives are the clinical nursing staffs from four hospitals in north Taiwan.
It is discovered from the research, When the desire extent of leaving office is higher, it is disagreeable with internal process, financial and customer perspectives, and the desire to stay is lower; when the desire extend of leaving office is lower, the working satisfaction is higher, emphasize on each perspective index item, and the desire to stay is higher. In the administrative management of nursing, it could understand relevant factors that influence the desire of leaving office in nursing staffs to establish the improvement system of effective stay, increase stay ratio and reduce turnover ratio, and then improve service quality and performance of nursing.
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