A Survey Research on User Satisfaction for Local Tax Information Platform : The case of the Revenue Service Office of Hsinchu City

• Main Authors: Chiu Chu Chen, 陳秋菊
• Other Authors: Hung-Hwei Liu
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/10540638469175068437

碩士 === 玄奘大學 === 公共事務管理學系碩士在職專班 === 94 === This study tries to analyses the influential factors of the user satisfaction for management information system and to investigate user satisfaction of local tax information platform in the Revenue Service Office of Hsinchu City. The empirical survey has been done through questionnaire. By applying descriptive statistical analysis, independent samples t-Test, one-way ANOVA and regression analysis on raw data collected from returned questionnaires, it arrived at the following research findings: 1.About 20% of all employees, most of them who are featured as working experience under ten years, with university degree and age under forty, unsatisfied with the information system. 2.Gender, job function and job title are major influential factors of users to the satisfaction of the information system. 3.The satisfaction of the information system is highly related to the system quality and information quality. 4.In terms of the system quality of the information system, user satisfaction mostly affected by the degree of convenience, the degree of responsiveness and the degree of demand fulfillment of the system. 5.In terms of the information quality of the information system, the information output format is the most influential factor to the user satisfaction. The research findings of this study can provide as suggestions to improve the performance of information system in the Revenue Office of Hsinchu City so as to deliver better public service.