| Summary: | 碩士 === 國立成功大學 === 政治經濟學研究所 === 94 === In modern society, purchasing goods and services from others is an intricate part of daily lives. We are all consumers. Occasionally, we bought an unsatisfactory product without knowing whether or not the vendor will respond to the complaint fairly. As the technology advances and the complexity of product design increases, consumers are at disadvantage to defend their rights; especially those who are with lower social-economic status. It is evident that some consumer protection statues should be established to protect buyers from unfair or deceptive practices. A system for handling complaints is perceived as an important way to relieve the users-mutter and provide some useful information for the administration to identify the consumer-oriented problems in advance. However, currently in Taiwan there is no government agency established to manage such a compliant system and to provide objective and express treatments, professional judgments, restriction in law, and low-cost legal services to consumers in the meanwhile.
In this study, the author described how various consumer protection movements evolved into an organized consumer association in Taiwan. Consumer complaints data were collected from the 2002 and 2003 of the stastics and cases about consumer disputes to understand how a consumer compliant system was formed. The consumer complaints systems perform in Japan, United States, Hong Kong, and Luxembourg. The legal aspects of consumer protection laws about the responsibilities of products were also discussed. Finally, the author also investigated the mechanism of system operations which includes the applications of design and treatments in handling the first-time and second-time complaints in formal and informal outlets. The aim is to identify emerging consumer protection trends in Taiwan and apply them in case reports.
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