| Summary: | 碩士 === 國立交通大學 === 電機資訊學院碩士在職專班 === 94 === The Internet information environment is developing into a compound communication model with multimodal access, various interfaces and single data source. New technologies are continuously employed to construct new services. Facing a predicament of budget shortage, libraries still endeavor to sustain qualified service level; however, few libraries have enough budget and technique skill to provide their reader with new and creative services.
Self-service voice systems are popular nowadays and have applied in commerce for many years, but rarely in the library domain. Tremendous investment and difficulty of the traditional voice technology is the main obstacle for libraries to implement self-service voice system. In view of this, this thesis attempts exploiting the VoiceXML standard to develop a low-cost voice service in libraries for expanding the scope of library information service
This thesis aims at proposing a method that integrates VoiceXML with an existent WebPAC system to provide a voice service in a library. With the application of dynamic VoiceXML programming for capturing necessary information from HTTP responses, developers can overcome many mechanisms that are protected by vendors of the WebPAC system, including its authentication mechanism, without changing its data or architecture. In this manner, libraries can develop an appropriate voice service quickly and integrate it into the underlying WebPAC system easily and safely. Furthermore, libraries can provide their users a new channel to interact with WebPAC systems by a telephone or a voice interface.
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