A Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from th
碩士 === 國立高雄餐旅學院 === 旅遊管理研究所 === 94 === The purpose of this study is to investigate performance measurement systems, based on the Balanced Scorecard (BSC) concept, to empirically measure the tour leader performance of outbound travel agencies. The construct of measuring tour guides’ performance, base...
Main Authors: | , |
---|---|
Other Authors: | |
Format: | Others |
Language: | zh-TW |
Published: |
2006
|
Online Access: | http://ndltd.ncl.edu.tw/handle/52601236144187400397 |
id |
ndltd-TW-094NKHC7708001 |
---|---|
record_format |
oai_dc |
spelling |
ndltd-TW-094NKHC77080012015-12-18T04:03:45Z http://ndltd.ncl.edu.tw/handle/52601236144187400397 A Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from th 領隊人員績效評估建構之研究—以平衡計分卡為基礎 CHEN, CHIA WEN 陳佳妏 碩士 國立高雄餐旅學院 旅遊管理研究所 94 The purpose of this study is to investigate performance measurement systems, based on the Balanced Scorecard (BSC) concept, to empirically measure the tour leader performance of outbound travel agencies. The construct of measuring tour guides’ performance, based upon the revised BSC approach, has been popularized by Kaplan and Norton. This study uses the three-round Delphi approach to develop and confirm the above dimension attributes and build indicators of a tour leader’s performance measurement model. This paper proposes 18 crucial indicators that match the essential needs of an innovative performance measurement system’s development and at the same time overcomes the constraints of the traditional performance measurement. Huang, Leo 黃榮鵬 2006 學位論文 ; thesis 104 zh-TW |
collection |
NDLTD |
language |
zh-TW |
format |
Others
|
sources |
NDLTD |
description |
碩士 === 國立高雄餐旅學院 === 旅遊管理研究所 === 94 === The purpose of this study is to investigate performance measurement systems, based on the Balanced Scorecard (BSC) concept, to empirically measure the tour leader performance of outbound travel agencies. The construct of measuring tour guides’ performance, based upon the revised BSC approach, has been popularized by Kaplan and Norton. This study uses the three-round Delphi approach to develop and confirm the above dimension attributes and build indicators of a tour leader’s performance measurement model. This paper proposes 18 crucial indicators that match the essential needs of an innovative performance measurement system’s development and at the same time overcomes the constraints of the traditional performance measurement.
|
author2 |
Huang, Leo |
author_facet |
Huang, Leo CHEN, CHIA WEN 陳佳妏 |
author |
CHEN, CHIA WEN 陳佳妏 |
spellingShingle |
CHEN, CHIA WEN 陳佳妏 A Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from th |
author_sort |
CHEN, CHIA WEN |
title |
A Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from th |
title_short |
A Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from th |
title_full |
A Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from th |
title_fullStr |
A Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from th |
title_full_unstemmed |
A Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from the Balanced ScorecardA Study of Constructing Performance Measurementfor Tour Leader from th |
title_sort |
study of constructing performance measurementfor tour leader from the balanced scorecarda study of constructing performance measurementfor tour leader from the balanced scorecarda study of constructing performance measurementfor tour leader from th |
publishDate |
2006 |
url |
http://ndltd.ncl.edu.tw/handle/52601236144187400397 |
work_keys_str_mv |
AT chenchiawen astudyofconstructingperformancemeasurementfortourleaderfromthebalancedscorecardastudyofconstructingperformancemeasurementfortourleaderfromthebalancedscorecardastudyofconstructingperformancemeasurementfortourleaderfromth AT chénjiāwèn astudyofconstructingperformancemeasurementfortourleaderfromthebalancedscorecardastudyofconstructingperformancemeasurementfortourleaderfromthebalancedscorecardastudyofconstructingperformancemeasurementfortourleaderfromth AT chenchiawen lǐngduìrényuánjīxiàopínggūjiàngòuzhīyánjiūyǐpínghéngjìfēnkǎwèijīchǔ AT chénjiāwèn lǐngduìrényuánjīxiàopínggūjiàngòuzhīyánjiūyǐpínghéngjìfēnkǎwèijīchǔ AT chenchiawen studyofconstructingperformancemeasurementfortourleaderfromthebalancedscorecardastudyofconstructingperformancemeasurementfortourleaderfromthebalancedscorecardastudyofconstructingperformancemeasurementfortourleaderfromth AT chénjiāwèn studyofconstructingperformancemeasurementfortourleaderfromthebalancedscorecardastudyofconstructingperformancemeasurementfortourleaderfromthebalancedscorecardastudyofconstructingperformancemeasurementfortourleaderfromth |
_version_ |
1718153333365014528 |