The Study of duct into ISO 9001 service quality Management system to Taichung Districh Court

• Main Authors: Chen Shu-er, 陳淑娥
• Other Authors: 歐信宏
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/72503473859980863052

碩士 === 東海大學 === 公共事務碩士學程在職進修專班 === 94 === For many years, unfavorable impression toward judicial organization is widespread among general public. To improve service quality and show generous reception in serving people, every court is eager to introduce ISO quality management and certification process. In the hope that by adopting ISO service quality management system, the service quality provided to general public can be efficiently enhanced and the principle that judicial organization is to provide service to public can be reinforced. It also improves the unfavorable public image of judicial system and make justice fair, democratic, transparent, and to provide service. The public can then understand the judicatory and the confidence on justice can be established. Judicial core is in the judgment. Therefore, how to establish a fair, open and high quality judiciary judgment, to achieve efficient administrative service, and to meet the expectation of modern judicatory, has not only became the goal of judicial reform, but also people have been looking forward to. The main object of this research is the adoption of ISO9001 service quality system by Taichung district court where I have devoted my service. Especially the focus is on whether it is achievable to promote ISO9001 “customer oriented” service quality system in the judiciary public division where “judgment independence” has been emphasized. The main objects of this research are this district court, administrative staffs, recording secretary, and employees of this judicial court. And to these people, whether the introduction of ISO9001 to the organization can improve the quality of administrative service in judiciary? This research concludes the following assumptions and results: 1. The assumption that there are obvious differences in the opinions on ISO adoption and certification among people been interviewed is partially confirmed. 2. The assumption that there are obvious differences in the opinions on the aspect of service quality among people been interviewed is partially confirmed. 3. The assumption that there are obvious differences in the opinions on the aspect of organization affinity among people been interviewed is partially confirmed. 4. The assumption that there is obvious relation between different service quality and the adoption and certification of ISO in judiciary is confirmed to this study. 5. The assumption that there is obvious relation between different organization affinity and the adoption and certification of ISO in judiciary is confirmed to this study.