A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 94 === This research with Chung Hua property management association recommend the customer of the community that『property management industry』is a research object to the community , adopting and sampling questionnaire investigation, the total of the questionnaire...
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ndltd-TW-094TIT056820302019-06-27T05:09:09Z http://ndltd.ncl.edu.tw/handle/ecu5wk A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry 物業管理業的服務品質、顧客滿意度與顧客忠誠度之研究 Sheng-Jui Wang 王生瑞 碩士 國立臺北科技大學 商業自動化與管理研究所 94 This research with Chung Hua property management association recommend the customer of the community that『property management industry』is a research object to the community , adopting and sampling questionnaire investigation, the total of the questionnaire sends out 800, recovering 730, retrieve 682 shares of questionnaire effectively, make use of SPSS suit software to analyse the real example, and prove that this research is supposed:Serve quality , Customer satisfaction and Customer loyalty. and make depth interview to the advanced and outstanding professional manager of『property management industry』, suggestion of proposing on the practice and development trend in the future. This research is proved and got the following conclusion in the academy one: 1.The service quality there is notable influence to the customer satisfaction. 2.The service quality there is notable influence to the customer loyalty. 3.The customer satisfaction there is notable influence to the customer loyalty. This research is after deepen interview with「property management」expert the practice and got the conclusion:gather together service quality and future development trend exactly improving『property management industry』, consult business on it is 『property management industry』,it and create『property management industry』management and customer of double wins. Sen- Kuei Liao 廖森貴 2006 學位論文 ; thesis 80 zh-TW |
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NDLTD |
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zh-TW |
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Others
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NDLTD |
description |
碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 94 === This research with Chung Hua property management association recommend the customer of the community that『property management industry』is a research object
to the community , adopting and sampling questionnaire investigation, the total of the questionnaire sends out 800, recovering 730, retrieve 682 shares of questionnaire effectively, make use of SPSS suit software to analyse the real example, and prove that this research is supposed:Serve quality , Customer satisfaction and Customer loyalty. and make depth interview to the advanced and outstanding professional manager of『property management industry』, suggestion of proposing on the practice and development trend in the future.
This research is proved and got the following conclusion in the academy one:
1.The service quality there is notable influence to
the customer satisfaction.
2.The service quality there is notable influence to
the customer loyalty.
3.The customer satisfaction there is notable
influence to the customer loyalty.
This research is after deepen interview with「property management」expert the practice and got the conclusion:gather together service quality and future development trend exactly improving『property management industry』, consult business on it is 『property management industry』,it and create『property management industry』management and customer of double wins.
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author2 |
Sen- Kuei Liao |
author_facet |
Sen- Kuei Liao Sheng-Jui Wang 王生瑞 |
author |
Sheng-Jui Wang 王生瑞 |
spellingShingle |
Sheng-Jui Wang 王生瑞 A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry |
author_sort |
Sheng-Jui Wang |
title |
A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry |
title_short |
A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry |
title_full |
A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry |
title_fullStr |
A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry |
title_full_unstemmed |
A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry |
title_sort |
study on service quality, customer satisfaction and customer loyalty in property management industry |
publishDate |
2006 |
url |
http://ndltd.ncl.edu.tw/handle/ecu5wk |
work_keys_str_mv |
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