A Study on Service Quality, Customer Satisfaction and Customer Loyalty in Property Management Industry

• Main Authors: Sheng-Jui Wang, 王生瑞
• Other Authors: Sen- Kuei Liao
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/ecu5wk

碩士 === 國立臺北科技大學 === 商業自動化與管理研究所 === 94 === This research with Chung Hua property management association recommend the customer of the community that『property management industry』is a research object to the community , adopting and sampling questionnaire investigation, the total of the questionnaire sends out 800, recovering 730, retrieve 682 shares of questionnaire effectively, make use of SPSS suit software to analyse the real example, and prove that this research is supposed：Serve quality , Customer satisfaction and Customer loyalty. and make depth interview to the advanced and outstanding professional manager of『property management industry』, suggestion of proposing on the practice and development trend in the future. This research is proved and got the following conclusion in the academy one： 1.The service quality there is notable influence to the customer satisfaction. 2.The service quality there is notable influence to the customer loyalty. 3.The customer satisfaction there is notable influence to the customer loyalty. This research is after deepen interview with「property management」expert the practice and got the conclusion：gather together service quality and future development trend exactly improving『property management industry』, consult business on it is 『property management industry』,it and create『property management industry』management and customer of double wins.