The intelligence storage research of the knowledge management

• Main Authors: Chi-Feng Chung, 鍾季峰
• Other Authors: 莊淇銘
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/75977411019533679924

碩士 === 淡江大學 === 資訊工程學系碩士在職專班 === 94 === Internet and E-Commerce of widely accepted, than the traditional economic mode make the customer descend to expect to acquire sooner and soon and high-quality consultation service, according to the inquisition of the company of PwC Consulting, nearly 1/3 is visited consumer to think to carry on the most important key of contacts to lie in having good interaction with that company to communicate piping with a company, thus important message, the enterprise have to face its importance. So the knowledge store management the purpose of promotion to lie in establishment to organize the employee of the company to participate the mechanism of the knowledge sharing and the ability of the innovation and collective creation, the motive is everywhere willing be scattered in of the knowledge take in to integrate to create larger additional value and benefit. Generalize and talk, the purpose of management of the knowledge store includes experience to spread to accept, induct innovation, reduces an operating cost, speeds contingency speed, satisfies a customer need, maintains competitive advantage, organizes to relocate...etc. The innovation is in really count for much, should emphasize the concept of repetition usage, and how go to satisfy customer, how resolve a problem, how let oneself control competitive advantage, thus can create more economy value. Make use of a knowledge store''s management to add again the knowledge creative knowledge-based economy, take in to combine and extend the ability of existing knowledge to provide the customer with the best solution in most a short time. The knowledge represents property and wealth, also is to construct one wreath of the enterprise endurable competitive advantage. However , have to effectively and really convert information in the information the explosion of the environment knowledge, just can the further is through the usage of knowledge, the double which puts forward customer and enterprise wins strategy. Therefore, this research leads to through the knowledge put forward of the structure of management of the customer relation, aim at the creation of knowledge and obtain, manage of ago place a processing to strengthen a study, hope to duct into knowledge a management in the customer the relation the management of factor, make use of final knowledge extracted, apply to the management of customer relation, give something back to a customer base, provide customer the service of the fast and high texture, by with maintenance customer of loyalty and attract a new customer, promote the competitive advantage of enterprise, create the wealth of enterprise, insure the rich market of enterprise.