The Study of Relationships between Dispatching Model of Information Service Industry and Human Resource Management in Taiwan- Evidence from the service “A” company providing to Banking Industry

• Main Authors: Shu-Chu Hsu, 許淑珠
• Other Authors: 王居卿
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/82692716035471076040

碩士 === 淡江大學 === 管理科學研究所企業經營碩士在職專班 === 94 === The Information service industry in Taiwan had has disadvantages for a long time in terms of small scale market, capital shortage, restricted market, overlapping markets, and etc. Most of the companies run business based on a single business model. In general, they are not profitable. How to make a breakthrough from status quo to upgrading the business model, to grasp the key success factors, to attract customers’ repurchasing, and then to obtain the sustainable competitive advantage are worthy of exploration. This research was gathered from the information service industry in Taiwan. I expected to investigate the perspective of Taiwan’s information service industry to innovate the business model, after to the acquisition of the human resource management key factors, The main goals of this research is to investigate manpower and to dispatch innovate business model key factors of information service industry in Taiwan. Firstly, after the interview of industry and literature survey, it can be found that manpower dispatching service models of information service industry in Taiwan may be affected by human resource control, knowledge from industry know-how, technique quality needs, and the changing operations. Moreover, this research was analyzed and inferred according to the interviewed enterprise in information service industry. It indicated that with there are factors that influence viewpoints to manpower to dispatch perspective. From evaluating this Information Service Company, I found a new innovative business model. This service model, termed “Service Triangle” has three legs: Customer, Employee, and Company. These three entities are interdependent, and always working alongside simultaneously to keeps this business operating. In order to have this service of triangle, these factors, such as target market setting, individual development plan, intellectual capital, forms the service triangle of the information service industry. To establish an innovative and successful business model of manpower dispatch, the new business operation model includes three kinds of operations sub-models, which must coexist in the overall business structure. The key success factors are division of labor, human resource and a cooperation management model.