A Study on the Service Quality Effect on Customer Satisfaction and Brand Loyalty –An Example of Automoble Industry

碩士 === 國立雲林科技大學 === 資訊管理系碩士班 === 94 === Ever since Taiwan joined the World Trade Organization (WTO), local automobile industry has faced sever competition. Under this circumstance, how to obtain and maintain the competitive superiority has been an important issue. Consequently, this study aims to in...

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Bibliographic Details
Main Authors: Ying-jiun Chen, 陳盈君
Other Authors: Huan-ming Chuang
Format: Others
Language:zh-TW
Published: 2006
Online Access:http://ndltd.ncl.edu.tw/handle/23914154741316390338