THE IMPACT OF INNOVATIVE SERVICE IMPLEMENTATION ON BUSINESS PERFORMANCE IN LOGISTICS INDUSTRY

• Main Authors: Ying-Chao Wang, 王盈超
• Other Authors: 湯玲郎
• Format: Others
• Language: zh-TW
• Published: 2006
• Online Access: http://ndltd.ncl.edu.tw/handle/89697360959973520562

碩士 === 元智大學 === 企業管理學系 === 94 === The global competition is growing in logistics industry. Companies have to focus on their core competence that it not easier to be replaced. Otherwise, companies will lose the game. A company''s core competence is things that a firm can do well and that meet the following three conditions specified by Hamel and Prahalad (1990). 1. It provides customer benefits, 2. It is hard for competitors to imitate, and 3. It can be leveraged widely too many products and market. Outsourcing is often defined as the delegation of non-core operations or jobs from internal production within a business to an external entity (such as a subcontractor) that specializes in that operation. Outsourcing is a business decision that is often made to lower costs or focus on competencies. Today, many companies outsource their transportation and logistics activities to logistics service providers. When the competition grows up in business, logistics industry is more and more important. Innovative service means more than just the industry’s leading, it means value-added services customers really want. In our research, we have found some evidences that innovative service implementation on business performance in logistics industry have positive effects. We also have found three propositions and five types of innovative services about impacts of innovative service in logistics industry. If logistics providers want to enhance their competition abilities, in our research, companies must have “thinking of innovative service implementation” and “ideas of innovative service types what they can provide to their customer.”