A Study of Applying Total Quality Management onKnowledge Management

• Main Authors: chuan ming Li, 李俊明
• Other Authors: Hsio-Min Wang
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/32164958432528107158

碩士 === 大葉大學 === 事業經營研究所 === 95 === In the knowledge economy times, the knowledge will substitute for the traditional production factors to become the basis of competition. The complete framework of knowledge management gets more important. Recently, many scholars make studies on knowledge management that trend to establish the knowledge management system or evaluate knowledge management performance. This study takes the implement of total quality management ISO 9000) to apply to the process of knowledge management. The purpose of this research is to discuss the feasible scheme of TQM process apply to knowledge management and find the affect of the management process. The study uses the AHP method to confirm hierarchical framework, and find the effect and significance of ISO in point of four processes of knowledge management. According to the result of results analysis, it will helpful to organizations to implement the optimum of knowledge management in the limited resources situation.