A Study on Customer Satisfaction of ROC Military Comptroller Department-take one of Military units for example

• Main Authors: Li-Wei Huang, 黃立偉
• Other Authors: Ben-Chang Shia
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/21236967769603797177

碩士 === 輔仁大學 === 應用統計學研究所 === 95 === Primary duties of comptrolling (accounting) departments in the military comprise administering budgets and accounts of interrelated business departments, and assisting to accomplishing the objectives of their tasks as well. Interactions between the comptrolling and business departments rely on positive service qualities to achieve harmonious, smooth, and effective duty executions. Without providing them with excellent professional skills or service qualities, the business departments will be flawed in their performances. Especially in this modern era when customer-oriented concepts are greatly valued, the essence of ameliorating service qualities of the comptrollers (accountants) is conspicuous, and requires outstanding endeavors. Therefore, in order to improve the effectiveness of the duties, the military comptrolling departments ought to keep on the service quality improvements till mutual satisfactions. This research started with reviewing literature on topics of service quality and satisfactory level. The associated theories were further probed and analyzed. Through conducting surveys on interviewees’ satisfaction levels, various variables were organized and analyzed with statistical methods. The research concluded with several suggestions which are expected to lead the comptrolling departments through processes and continuous efforts to figure out significant goals for service quality improvements. Therefore, the comptrolling departments can enhance their image integrity, and furthermore elevate their competencies. The research gathered data from members of an anonymous department in the military. By investigating the collected information on their impression of the internal comptrolling department, the research also performed studies on what customers (members of interrelated business departments) anticipate the comptrolling departments to improve their service quality. During this period of time when the military is implementing a work-force reduction policy, it is apparently more critical for the supervisors, various departments, and peers to approve the functionality of the comptrolling departments and the need of their existence. All of these require finest efforts from all colleague comptrollers in the future.