Construct the Maturity Level 2 of the P-CMM in Government Office—Take the Revenue Service Office as an example

• Main Authors: Horng Yuh Ren, 洪裕仁
• Other Authors: 盧昆宏
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/54180026530937705052

碩士 === 國立高雄應用科技大學 === 人力資源發展系碩士班 === 95 === In the era of information and knowledge, the enterprises compete for the talents for the organizations’ most important assets. In recent years, many studies have shown human resource management (HRM) has become more and more important. Industrial, government, scholars use the HRM in many fields. Various methods, such as quality control circle, total quality management, management by objectives, six sigma, BSC（Balanced Score Card）,process reengineering ,etc. are flourishing. Much research and evidences have shown that people know the importance of staff and HRM, but how to fully develop workforce capability, organizations integrating systems and to practice to expanding the workforces outlook and ability in order to achieve organizational goals are still lacking. People Capability Maturity Model (P-CMM) was emerged due to the above reason. It was originated from the Software Capability Maturity Model (Capability Maturity Model for Software, SW-CMM or CMM) by the Department of Defense of the United States which commissioned the Carnegie-Mellon University’s Software Engineering Institute Software to improve software process. The main goal of P-CMM is through "flow" concept to create five maturity level, step by step. In addition, organizations can improve the ability of workforces in a proper sequence. P-CMM has been used by many famous enterprises around the world and has gotten great achievements. It is agreed that P-CMM is useful for organizations to improve knowledge and skills of workforces. The purpose of this study is to combine the HRM and the concept of flow and matrix of P-CMM; furthermore to use P-CMM to interpret HRM, and to construct the maturity level two in government offices. The study takes the revenue service office as an example. It is hoped that this study can provide governments references to continue to improve and upgrade the workforces’ capability maturity. Due to the P-CMM theory is still at the initiative stage, there are not enough data for the research. However, this qualitative research has found if the P-CMM’s maturity principle is used properly, in accordance with the government offices’ characteristics, which shape their commitment to perform, ability to perform, activity , measurement and analysis, verifying implementation, P-CMM should be able to improve the government officers’ capacity. Then government can provide people better service, increase governments’ administrative efficiency and overall welfare of the country. Through this research, it is hoped that people can pay more attention to the powerful and effective theory, gradually arouse the awareness of the government offices to be “serve the people first”, and enhance people's satisfaction, do not regret to pay taxes.