The Effect of Internal Service Recovery on Internal relationship Quality:Internal Customer Orientation as A Moderator

碩士 === 中興大學 === 企業管理學系所 === 95 === In the service recovery literature, the major focus had been on discussing how to recover external customers from service failures. However, a customer’s satisfaction with a service or product is determined by the service enthusiasm and commitment of the service pr...

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Bibliographic Details
Main Authors: Yu-Chien Lin, 林鈺虔
Other Authors: 方世榮, 陳連勝
Format: Others
Language:zh-TW
Published: 2007
Online Access:http://ndltd.ncl.edu.tw/handle/03483536578600891616

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