The Design of a Balanced Scorecard for a Public Teaching Hospitalusing the Anesthesiology Department as an Example

• Main Authors: Yu-chuan Tsai, 蔡玉娟
• Other Authors: Chih-chung Yeh
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/99025061287202310330

碩士 === 國立成功大學 === 高階管理碩士在職專班 === 95 === Hospitals are non-profit institutes with the goal of providing medical services to the community. In recent years, the performance management of hospitals has received much attention. Faced with a saturated market, hospitals need to turn to operational strategy to improve their competitiveness. Hence, strategic performance management in non-profit organizations is as important as for-profit organizations. There are two characteristics of teaching hospitals in Taiwan: first, hospitals aim to teach and conduct scientific research, and second: aim to satisfy patients. This research is based on the case study of department of anesthesiology in X Public Teaching Hospital. The research approach is through the balanced scorecard, a strategy management tool proposed by Robert S. Kaplan and David P. Norton in 1992. Research methods used for this study were case study and consultation with experts. We expect to develop a system of strategy management and performance measurement to better gauge the effectiveness of strategic performance, specifically for the Clinical Departments in X teaching hospital.