The Effects of Waiting Experience and Service Guarantee on Railroad Customers’ Repurchase Intention - An Empirical Examination of TRA
碩士 === 國立交通大學 === 運輸科技與管理學系 === 95 === It often happens that the passengers need to be waiting due to the schedule delay in public transportation service. The poor waiting experience of passengers may cause the negative emotion and lower service evaluation. Except for improving operation process, th...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2007
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| Online Access: | http://ndltd.ncl.edu.tw/handle/05614358803389997391 |