An Integrated Knowledge Management System for New Product Development

• Main Authors: Chung-hong Wang, 王中宏
• Other Authors: 許智誠
• Format: Others
• Language: en_US
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/61492364792433804872

碩士 === 國立中央大學 === 資訊管理研究所 === 95 === New product development (NPD) is series of processes which involve multidisciplinary knowledge including past experiences and other critical documents. Retrieving the docu-ments in current document-based knowledge management system (KMS) and Product Data Management (PDM) system based on several keywords and/or permission of the users. On the one hand it is necessary to provide knowledge actively depends on the stage of NPD process where the users perform currently, on the other hand once the users’ lack of sufficient domain knowledge or even a novice, they are not able to retrieve the adaptive knowledge via incorrect keywords. This paper aims to develop an integrated architecture which coordinates several infor-mation systems supporting NPD total lifecycle with knowledge management. In order to manage the knowledge of past experiences and related documents, we develop knowledge model which involves the tasks, phases, classifications, roles, and components of product development describing the representation of knowledge in NPD processes. For recording the individual experience, we establish XML-based case structure which not only records the basic information of the experience but also the utilization of the case including the recom-mendation of experts and experienced users. On the purpose of retrieving the adaptive rec-ommendation, we also integrate the case-based approach and cooperative query answering techniques with knowledge hierarchy. For validation the proposed approach, we apply to two examples which are in the early phase of NPD total lifecycle involving product concept and detail design where is required for referring a great deal of scattered knowledge.