| Summary: | 碩士 === 國立臺灣師範大學 === 社會教育與文化行政碩士學位在職專班 === 95 === This research is seeking to make a Taipei City Non-profit Organization to conduct the research as the object, through the sampling way to carry on the questionnaire survey, in order to understand Volunteers in participating Non-profit Organization activities, Organization carries out each Volunteer Human Resources Strategy or Proposal which impacts Volunteers Service Satisfaction, expect to provide reference for Volunteers HR Management people to execute further study.
This research will divide Volunteers personal background into nine items and Volunteers HR management into six, Volunteers Service Satisfaction level into 5, carry on discussion of the correlation factor. This research will also analysis different Volunteers background factor which may impact Volunteers HR Management, Volunteer Service Satisfaction; a related influence factor in between Volunteers HR Management and Volunteers Service Satisfaction level as a framework of this research.
This research discovers: Volunteers below age 30 are eager than elder Volunteers to pursue high quality for training, service, working respectation and human nature working environment; Volunteers below high school (college) degree expect more on working, information, environment. In the level of identification for Volunteers Service Satisfaction shows those who work in military service, public organization, students and others are better agreeable in Service Satisfaction Identification, Support and requirement.
In Volunteers HR Management level which shows Volunteers working for 7 years or above have better recognition of Organization. The more service year, the more identification and acceptance level to the Organization. Those Volunteers having experience to act as a leader or work for other Organization are carrying good management skill and more willing to corporate. Based on the result of this research which indicates Volunteers in different background are with notable difference in HR Management and Service Satisfaction Level.
Based on this research purpose here are 13 suggestions, provide for reference :
1. Adopt multi-channel to recruit Volunteers.
2. In training period, propose common training and resource sharing platform.
3. Service rule, arrange management standard and SOP.
4. Vision of Organization, Volunteers group participation in proposal arranged.
5. Evaluate and reward, enhance promotion and build up fair and open mechanism.
6. Human nature management, establish warm and acceptable working environment.
7. Enhance Volunteers job training, encourage male Volunteers participation.
8. Develop college volunteers group, cultivate service values.
9. Encourage corporate and organization collaboration, establish new service image.
10. Promote self learning capability, set up HR database.
11. Information systematic management platform;improve problem solving capability.
12. Experience hand over; propose senior volunteers training plan.
13. Integrate experience and knowledge; propose elder volunteers training plan.
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