Process and influencing factors of buyer-seller relationship-a case study on information system outsourcing relationship

• Main Authors: Po-Hen Chen, 陳柏翰
• Other Authors: 謝明慧
• Format: Others
• Language: zh-TW
• Published: 2007
• Online Access: http://ndltd.ncl.edu.tw/handle/91338738868497249607

碩士 === 國立臺灣大學 === 國際企業管理組 === 95 === With the rapidly-changing business landscape and information system technology, information system outsourcing is not just a temporary solution for cost-saving or lack of IS human resources within an organization. Many large business entities have begun to reevaluate the benefits brought by IS outsourcing. Therefore, IS outsourcing has become a important measure for a business to maintain its competitive edge. In order to make sure that key resources are injected into the core business and that external uncertainties are reduced, business entities strive to create long-term relationship with their suppliers. In addition, the relationship between IS outsourcing companies and their suppliers has been transformed from contracts into long-term relationship of cooperation. This way, researching on the variables of buyer-seller relationship becomes rather important. Various researchers studying the buyer-seller relationship start with the managerial perspective, especially from a contract perspective. Furthermore, the researchers probe into the relationship and managerial structures of both parties and research on how the mechanism of disagreement solvent works. However, the role of the progress of buyer-seller relationship is likely to be ignored, which makes it difficult to further understand the in-depth meaning of the cooperation. The topic of the thesis is to research on the process of and variables of buyer-seller relationship, of which the progress can be further separated into four stages, including exploration stage, construction stage, maturity stage and dissolution stage. Parties of the relationship face various scenarios under various relationship stages, and the research is to study on how the variables in various stages interact with each other. The interviewees of the thesis include an IS supplier, and five of its customers. By researching the cases, the effects of variables under different stages are studied and analyzed. This research help summarize the progress of relationship under a IS outsourcing scenario, and concretely describe how the variables relate to each other. Therefore, the research is contributive to the theory development of the IS outsourcing relationship.