The Effects of Social Support on Contact Employees’ In-role Job Performance and Service Effort: The Moderating Role of Service Climate
碩士 === 真理大學 === 管理科學研究所 === 96 === Taiwan is striding forward to service economy right now. Therefore, contact employees play direct and important role in service environment. In service-based organization, service firms should build up a good supportive environment for those contact employees whose...
| Main Authors: | , |
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| Other Authors: | |
| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/19656253975745685321 |