| Summary: | 碩士 === 長榮大學 === 企業管理研究所 === 96 === The 21st century has become the era of knowledge economy and digitalization. In this era of knowledge economy, it essential for all to improve the quality of higher education. Total Quality Management (TQM) have been in used in the business world for years, and the result is impressed. It becomes the present stage to manage the solid service mainstream , also pours into a new strength to the enterprise competition promptly. 1980 ages last stages educational world also started to note the importance of TQM application in the education, thought the improvement education quality, applied TQM the idea and the technology, was a new ponder direction.
This research is for the purpose of discussing the comprehensive quality control the related theory to apply implementation flow and its the overhead construction to the higher education. Passes the inquiry volume understanding Chang Jung Christian University the teachers and administrators and the student to the school administrative service quality and teaching quality present situation consciousness, by way of the material analysis reorganization and the reference material, proposed the Chang Jung Christian University inducts the comprehensive quality control suggestion implementation flow and its the overhead construction,when may supply other universities, colleges and institutes like must induct, may take the reference.
This research teachers and administrators of and the student take the long glory university as the investigation object, effective sample number for teachers and administrators 227, student 555. Discovered after the thorough investigation and the statistical analysis that, (1) teachers'' and administrators'' service period of service, the different duty all can affect it to the administrative service quality and teaching quality present situation consciousness; (2) the student in the timing, the different status all can affect it to the administrative service quality and teaching quality present situation consciousness; (3) the administrative service and between the teaching each construction surface, has the high relevance. Finally acts according to asked the volume analysis result and the reference, proposed the document university implements TQM the overhead construction, namely the administrative service and the teaching each construction surface must carry on PDCA the circulation, satisfies the student, the field, the alumnus and guardian''s expectation, and further achieves the school the prospect, the idea and the objective. Moreover, TQM suggested the implementation flow contains five stages contents, namely inducts the time, becomes long-term, takes root the time, the conformity time, the strengthenedtime, supplies the long glory university to induct time refers.
This research most major emphasis lies in, some schools which is different with other schools first induct TQM, after that again makes the investigation to the inside teachers and administrators and the student, finds out its implementation situation and degree of satisfaction consciousness. But this research is first makes the investigation to the long glory university''s teachers and administrators and the student, then according to the investigation result proposed again implements TQM the overhead construction and the flow, avoids blindly with from implementation TQM, carries out only then has the result.
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