Service Failure and Service Recovery in Restaurant: A Study of Ideal Type Method
碩士 === 大葉大學 === 人力資源暨公共關係學系碩士在職專班 === 96 === In relation to “service failure and service recovery” in food service industry, most articles published in the previous literature thereby explored these issues by means of “Critical Incident Technique, CIT”. Since some researchers applied “Subjective Se-...
| Main Authors: | , |
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| Format: | Others |
| Language: | zh-TW |
| Published: |
2008
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| Online Access: | http://ndltd.ncl.edu.tw/handle/80670101992946882432 |