| Summary: | 碩士 === 逢甲大學 === 工業工程與系統管理學研究所 === 96 === In today’s increasing market competition, the enterprises should be able to control quality costs to the minimum while still delivering products that meet or exceed customers’ expectations. The adoption of a quality management system should be a strategic decision of any organization. TS16949 is a quality management system with customer oriented processes, a procedural method, and a performance indicator. These three factors interact to form a framework of TS 16949. As a performance indicator, the production line processes can be understood, monitored, and analyzed to reduce production cost and improve product’s quality. This study is conducted in a company, which designs and produces Light Emitting Displays (LED). Process approach is applied to promote TS16949 quality management system and enhance the organization’s competitiveness. The results can be used as a reference for related industries.
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