A Study on Customer Satisfaction of ROC Military Comptroller Department

• Main Authors: Chang-I Chen, 張怡珍
• Other Authors: Deng-Yuan Huang
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/39342619054105476182

碩士 === 輔仁大學 === 應用統計學研究所 === 96 === Currently, the main subject matter of military Controller Departments’ task is not only to assist the implementation agencies to achieve their goals, but also to enhance the interaction and synchronization between Controller Departments and implementation agencies. In addition, the objectives are expected to include improving the stereotype image, inventing the irreplaceability, promoting the importance of Controller Departments, as well as enhancing the job efficiency and service quality. More importantly, the Controller Departments should aim to facilitate the execution of various kinds of military training and exercises, so as to improve the competitiveness of Controller Departments during the military reengineering process. This research mainly incorporates literature survey related to service quality and degree of satisfaction from which research variables are developed. Further, the research proceeds with the questionnaire investigation and statistical analysis, thereby the conclusion and suggestions are derived. The results can be served as the referential direction of improving service quality of Controller Departments, in order to improve competitiveness.