Knowledge management upon hospital performance in one Taiwan south regional hospital

• Main Authors: Cho-han Lu, 呂卓翰
• Other Authors: Yan-Dih Cheu
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/56303984292302247526

碩士 === 義守大學 === 管理研究所碩士班 === 96 === The medical industry is a kind of highly knowledge–intensive service industry. For the hospital, knowledge becomes very important capital of the hospital. And such a capital is made up by professional knowledge, technology and ability of the medical personnel in the hospital. The medical personnel play a quite important role in participating the medical knowledge management activity in the organization. In terms of system implementation, the personnel are one of the important factors on conducting the knowledge management in the hospital efficiently. The subject of the study is one KM system in one regional hospital in South Taiwan, which this study would describe the understanding and the realization in the participation of knowledge management in hospital refers to medical nursing staff and administrative staff. Furth more, this study would figure out the cognitive variation on suck a KM system refers to executives. The study would also figure out the recognition of knowledge management and the understanding of knowledge management in the hospital refers to the basic level staff and the middle level managers. According to the empirical results of the study, it finds out that there is a little differences on the employees’ awareness of knowledge management and on the employees’ awareness of hospitals’ knowledge management between the executives and the staff. After comparing the medical staff’s cognition with the administrative staff’s cognition, the study finds out that there is a significant difference between both cognition. While discussing the performance of the knowledge management activities, the study finds out the relationship among personal characteristics, employees’ awareness of knowledge and employees’ awareness of hospital’s knowledge management. The study also finds out that the relationship between knowledge function of self–awareness and employees’ awareness of knowledge management will be interacted significantly. In other words, employee knows that knowledge’s function will affect the employees’ awareness of knowledge management based on hospital. Finally according to the result, it would show some examples for any interested hospitals.