A Study of Two-Dimensional Model on Dormitory Management Service Quality--The survey is based on the example of Leader University

• Main Authors: Ya-Yun Chang, 張雅雲
• Other Authors: Tien-Kuo Wang
• Format: Others
• Language: zh-TW
• Published: 2008
• Online Access: http://ndltd.ncl.edu.tw/handle/37824397338232605240

碩士 === 立德大學 === 工業管理研究所 === 96 === This research is to investigate the perception of dormitory management among dormitory students at the Leader University during in the first semester of the 2006 academic year. The goal of this study is to understand how students from various socioeconomic backgrounds differ in thier expectations of dormitory management and dormitorysatisfaction. Based on the result,implications and future research directions for education administrators and researchers are discussed. The current research adopted a self developed questionnaire: the quality of dormitory management services at the School of Mnangement at the Leader University. Two hundred questionnaires were administered and collected. One hundred seventy-four questionnaires were valid(87%) and were used in data analysis. The statistical analysis included descriptive statistics,the Kano Two-dimensional quality,analysis of variation(ANOVA),and Pearson's correlation coefficient. The summary of results is as follows: 1. Categorizing in the Kano two-dimensional quality,among 33 items,2 items are classified as Attractive Quality; 15 as the Must-be Quality; 7 as Indifferent Quality; 7 as One-dimensional Quality; 2 as Reserve quality. 2. Under different population statistic variables of the test of hypothesis, there are significant difference on the dormitory management service requirement among dormitory students from various socioeconomic backgrounds. 3. In the analysis of quality improvement, satisfaction can be enhanced and dissatisfaction can be reduced through the implementation of items on the first quadrant. Thus, dormitory managers should focus attention on these items in priority and spend a greater effort on improving these items.